Terms and Conditions
Last Updated: December 11, 2025
These Terms and Conditions (“Terms”) govern your access to and use of www.truehealglobal.com (the “Website”), operated by True Heal Global LLP (“Company”, “we”, “us”, “our”). By accessing, browsing, or using the Website and purchasing products or services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Refund Policy, and Medical & Health Disclaimer. If you do not agree with these Terms, please do not use the Website.
1. Company Information
Business Name: True Heal Global LLP
Registered Address: A-8 Nutan Kalpana, S.N. Road, Opp Sitara Hotel, Mulund West, Mumbai – 400080, India
Email: support@truehealglobal.com
Website: www.truehealglobal.com
Phone: +91 97692 16919
2. Legal Compliance Statement
True Heal Global LLP operates in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023. We maintain transparent pricing, clear policies, lawful data processing practices, and an accessible grievance redressal mechanism.
3. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law to use this Website. Minors may use the Website only under the supervision of a parent or legal guardian.
4. Scope of Services
True Heal Global LLP operates as a seller and distributor of wellness products, including hydrogen water products, alkaline water products, hydrogen and alkaline bottles, and related accessories. Where applicable, we may offer EMI, subscription, rental, installation, and maintenance services, subject to additional terms disclosed at the time of purchase.
5. Use of Website
You agree to use the Website only for lawful purposes and shall not violate applicable laws, attempt unauthorized access to systems or data, or engage in fraudulent, misleading, or abusive conduct. We reserve the right to suspend or terminate access for violations.
6. Product Information and Accuracy
Product descriptions, images, specifications, and prices are provided for general information purposes. Images are illustrative and actual products may vary slightly. We reserve the right to correct errors, inaccuracies, or omissions without prior notice.
7. Pricing and Payments
All prices are displayed in INR and are inclusive or exclusive of taxes as indicated at checkout. Payments must be completed through authorized payment gateways available on the Website. We reserve the right to refuse or cancel orders suspected of fraud, misuse, or pricing errors.
8. EMI, Subscription and Rental Terms (If Applicable)
EMI options are offered through third-party banks or NBFC partners. Approval, interest rates, fees, and repayment terms are determined solely by the financier, and the Company bears no liability for lender decisions or credit impacts. Subscription plans may include consumables, filter replacements, or service plans and may auto-renew unless cancelled according to disclosed terms. Rented products remain the property of True Heal Global LLP, and customers are responsible for loss, damage, misuse, or non-payment, which may result in product recovery and applicable charges.
9. Order Acceptance and Cancellation
Orders are confirmed upon successful payment and confirmation via email or SMS. Orders may be cancelled before dispatch unless otherwise stated. Once dispatched, orders cannot be cancelled. We may cancel orders due to unavailability, payment failure, force majeure events, or suspected fraud, and eligible refunds will be processed accordingly.
10. Shipping and Delivery
Shipping timelines are estimates and may vary depending on location, courier partner, or unforeseen circumstances. The Company is not liable for delays beyond reasonable control. Shipping charges, if applicable, are displayed at checkout.
11. Returns, Exchanges and Refunds
Returns are accepted only if an incorrect product is delivered or the product is damaged or deteriorated at the time of delivery. Proof such as images or videos must be provided, and requests must be raised on the same day of delivery unless otherwise specified. Returned products must be unused, unopened, and in original packaging with all accessories intact. Digital products, gift cards, vouchers, consumables, used filters, and hygiene-sensitive items are non-returnable. Approved refunds are processed within seven business days after verification and credited to the original payment method, subject to bank or gateway processing timelines.
12. Installation and Warranty
Installation, where applicable, must be performed by authorized personnel. Unauthorized installation or repair voids warranty. Warranty does not cover consumables, normal wear and tear, accidental damage, misuse, or unauthorized modifications.
13. Medical and Health Disclaimer
Products and information provided on this Website are intended for general wellness and informational purposes only and do not constitute medical advice, diagnosis, treatment, or cure. Products are not intended to diagnose, treat, cure, or prevent any disease. You agree to consult a qualified healthcare professional before use, especially if you have a medical condition, are pregnant, nursing, or taking medication. Individual results may vary, and use of products or reliance on Website information is at your own risk. To the fullest extent permitted by law, True Heal Global LLP disclaims liability for any loss or injury arising from product use or information reliance.
14. Intellectual Property
All Website content, including text, graphics, logos, and design, is the property of True Heal Global LLP and protected by applicable intellectual property laws. Unauthorized use is prohibited.
15. Limitation of Liability
To the maximum extent permitted by law, True Heal Global LLP shall not be liable for indirect, incidental, special, or consequential damages. Any liability, if established, shall be limited to the value of the order.
16. Indemnification
You agree to indemnify and hold harmless True Heal Global LLP from claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the Website.
17. Distributor and Dealer Terms
Distributors or dealers must comply with brand guidelines, pricing policies, and applicable laws. Misrepresentation, misleading claims, or unauthorized sales may result in termination of partnership.
18. Third Party Links
The Website may contain links to third-party platforms. We are not responsible for their content, policies, or practices.
19. Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and Digital Personal Data Protection Act, 2023, users may raise grievances at support@truehealglobal.com. Acknowledgement will be provided within 48 hours, and resolution will be aimed within 30 days.
20. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India, and courts at Mumbai, Maharashtra shall have exclusive jurisdiction.
21. Changes to Terms
We may update these Terms from time to time. Continued use of the Website after updates constitutes acceptance of the revised Terms.
By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
