Terms and Conditions
Last Updated: December 11, 2025
These Terms and Conditions ("Terms") govern your access to and use of www.truehealglobal.com (the "Website"), operated by True Heal Global ("Company", "we", "us", "our"). By accessing, browsing, or using the Website and purchasing products or services, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Refund Policy, and Medical & Health Disclaimer. If you do not agree, please do not use the Website.
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1. Company Information
• Business Name: True Heal Global LLP
• Registered Address: A-8 Nutan Kalpana, S.N. Road, Opp Sitara Hotel, Mulund West, Mumbai – 400080, India
• Email: support@truehealglobal.com
• Website: www.truehealglobal.com
• Phone: +91 97692 16919
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2. Legal Compliance Statement
True Heal Global operates in compliance with applicable Indian laws, including:
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
We ensure transparent pricing, clear return and refund terms, lawful data processing, and an accessible grievance redressal mechanism.
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3. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law to use this Website. Minors may transact only under the supervision of a parent or legal guardian.
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4. Scope of Services
True Heal Global operates as a seller and distributor of wellness products, including hydrogen water products, alkaline water products, hydrogen and alkaline bottles, and related accessories. Where applicable, we may also offer EMI, subscription, rental, installation, and maintenance services, subject to additional terms disclosed at the time of purchase.
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5. Use of Website
You agree to use the Website only for lawful purposes and shall not:
• Violate any applicable laws or regulations
• Attempt unauthorized access to systems or data
• Engage in fraudulent, misleading, or abusive conduct
We reserve the right to suspend or terminate access for violations.
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6. Product Information & Accuracy
Product descriptions, images, specifications, and prices are provided for general information. Images are illustrative and actual products may vary slightly. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
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7. Pricing & Payments
• All prices are displayed in INR and are inclusive or exclusive of taxes as indicated at checkout.
• Payments must be completed using authorized payment gateways available on the Website.
• We reserve the right to refuse or cancel orders suspected of fraud, misuse, or pricing errors.
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8. EMI, Subscription & Rental Terms (If Applicable)
8.1 EMI
• EMI options are offered through third party banks or NBFC partners.
• Approval, interest rates, fees, and repayment terms are solely determined by the financier.
• True Heal Global bears no liability for lender decisions or credit score impacts.
8.2 Subscriptions
• Subscription plans may include consumables, filter replacements, or service plans.
• Subscriptions may auto renew unless cancelled as per the plan terms disclosed at sign up.
8.3 Rentals
• Rented products remain the property of True Heal Global.
• Customers are responsible for loss, damage, misuse, or non payment.
• Non payment may result in recovery of the product and applicable charges.
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9. Order Acceptance & Cancellation
• Orders are confirmed upon successful payment and confirmation via email/SMS.
• You may cancel an order before dispatch unless otherwise stated.
• Orders cannot be cancelled once dispatched.
• We may cancel orders due to unavailability, payment failure, force majeure events, or suspected fraud. In such cases, eligible refunds will be processed.
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10. Shipping & Delivery
Shipping timelines are estimates and may vary based on location, courier partner, or unforeseen circumstances. We are not liable for delays beyond reasonable control. Shipping charges, if any, are displayed at checkout.
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11. Returns, Exchanges & Refunds
11.1 Returns Eligibility
Returns are accepted only if:
• An incorrect product is delivered, or
• The product is damaged or deteriorated at the time of delivery.
Proof such as images or videos must be provided. Requests must be raised on the same day of delivery, unless stated otherwise.
11.2 Conditions
Returned products must be unused, unopened, and in original packaging with all accessories intact.
11.3 Non Returnable Items
Digital products, gift cards, vouchers, consumables, used filters, and hygiene sensitive items are non returnable.
11.4 Refunds
• Approved refunds are processed within 7 business days after verification.
• Prepaid refunds are credited to the original payment method.
• Processing time may vary based on banks or payment gateways.
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12. Installation & Warranty
• Installation, where applicable, must be performed by authorized personnel.
• Unauthorized installation or repair voids warranty.
• Warranty excludes consumables, normal wear and tear, accidental damage, misuse, and unauthorized modifications.
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13. Medical & Health Disclaimer
The products and information provided on this Website are for general wellness and informational purposes only.
Nothing on this Website constitutes medical advice, diagnosis, treatment, or cure. Our products are not intended to diagnose, treat, cure, or prevent any disease.
You acknowledge that:
• You will consult a qualified healthcare professional before use, especially if you have a medical condition, are pregnant, nursing, or taking medication.
• Individual results may vary and no health outcomes are guaranteed.
• Use of products and reliance on Website information is at your own risk.
To the fullest extent permitted by law, True Heal Global disclaims liability for any loss or injury arising from product use or information reliance.
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14. Intellectual Property
All Website content is the property of True Heal Global and protected by applicable intellectual property laws. Unauthorized use is prohibited.
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15. Limitation of Liability
To the maximum extent permitted by law, True Heal Global shall not be liable for indirect, incidental, special, or consequential damages. Any liability, if established, shall be limited to the value of the order.
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16. Indemnification
You agree to indemnify and hold harmless True Heal Global from claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the Website.
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17. Distributor / Dealer Terms
Distributors or dealers must comply with brand guidelines, pricing policies, and applicable laws. Misrepresentation, misleading claims, or unauthorized sales may result in termination.
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18. Third Party Links
The Website may contain links to third party platforms. We are not responsible for their content, policies, or practices.
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19. Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and DPDP Act, 2023, users may raise grievances at:
📧 Email: support@truehealglobal.com
⏱ Acknowledgement: Within 48 hours
🕒 Resolution: Within 30 days
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20. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Courts at Mumbai, Maharashtra shall have exclusive jurisdiction.
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21. Changes to Terms
We may update these Terms from time to time. Continued use of the Website constitutes acceptance of the revised Terms.
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By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
