RETURN, EXCHANGE & REFUND POLICY
Last Updated: December 11, 2025

This Return, Exchange and Refund Policy applies to purchases made on www.truehealglobal.com (“Website”), operated by True Heal Global LLP (“Company”, “we”, “us”, “our”).

1. Returns Eligibility
Returns are accepted only if an incorrect product is delivered or the product is damaged or deteriorated at the time of delivery. Proof such as images or videos must be provided, and requests must be raised on the same day of delivery unless otherwise specified.

2. Return Conditions
Returned products must be unused, unopened, and in original packaging with all accessories, manuals, and components intact. Products that show signs of use, damage after delivery, or missing parts may not be eligible for return or exchange.

3. Non-Returnable Items
Digital products, gift cards, vouchers, consumables, used filters, hygiene-sensitive items, and any product marked as non-returnable on the Website are not eligible for return or exchange.

4. Refunds
Approved refunds are processed within seven business days after verification. Prepaid refunds are credited to the original payment method used during purchase. Processing timelines may vary depending on banks, payment gateways, or financial institutions.

5. Contact for Returns and Refunds
For return or refund requests, please contact support@truehealglobal.com.