Last Updated: December 11, 2025
This Return, Exchange & Refund Policy applies to purchases made on www.truehealglobal.com (“Website”), operated by True Heal Global LLP (“Company”, “we”, “us”, “our”).
Returns are accepted only if:
• An incorrect product is delivered, or
• The product is damaged or deteriorated at the time of delivery
Proof such as images or videos must be provided. Requests must be raised on the same day of delivery, unless stated otherwise.
Returned products must be unused, unopened, and in original packaging with all accessories intact.
Digital products, gift cards, vouchers, consumables, used filters, and hygiene-sensitive items are non-returnable.
• Approved refunds are processed within 7 business days after verification.
• Prepaid refunds are credited to the original payment method.
• Processing time may vary based on banks or payment gateways.
📧 Email: support@truehealglobal.com
