PRIVACY POLICY
Last Updated: December 11, 2025
This Privacy Policy describes how True Heal Global LLP (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use www.truehealglobal.com (“Website”). By using the Website, you consent to the practices described in this Privacy Policy.
1. Company Information
Business Name: True Heal Global LLP
Registered Address: A-8 Nutan Kalpana, S.N. Road, Opp Sitara Hotel, Mulund West, Mumbai – 400080, India
Email: support@truehealglobal.com
Website: www.truehealglobal.com
Phone: +91 97692 16919
2. Legal Compliance
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020.
3. Information We Collect
We may collect personal information such as your full name, phone number, email address, billing and shipping address, payment details processed through secure payment gateways, and order history or transaction details. We may also collect technical information including IP address, browser type, device information, usage behavior, cookies, and analytics data. Additionally, any information voluntarily shared through forms, customer support interactions, surveys, or reviews may be collected.
4. How We Use Your Information
Your information may be used for processing and delivering orders, providing installation or customer support services, sending order confirmations and updates, improving Website functionality, preventing fraud, ensuring security, and complying with legal obligations. We do not sell or rent your personal data to third parties.
5. Cookies and Tracking Technologies
The Website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may disable cookies through your browser settings; however, certain Website features may not function properly.
6. Sharing of Information
Information may be shared only when necessary with payment gateway providers, courier and logistics partners, installation or service partners, and legal authorities when required by law. Third-party partners are expected to maintain reasonable data protection standards.
7. Data Storage and Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage method is completely secure, and absolute security cannot be guaranteed.
8. Data Retention
Personal data is retained only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights Under the DPDP Act, 2023
Subject to applicable law, you may have the right to access or review your personal data, request correction or deletion of inaccurate information, withdraw consent for certain data processing activities, and raise grievances regarding misuse of data. Requests may be submitted to support@truehealglobal.com.
10. Children’s Privacy
The Website is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors without parental consent.
11. Third Party Links
The Website may contain links to third-party platforms. We are not responsible for their privacy practices, policies, or content, and users are advised to review external privacy policies before sharing personal information.
12. Marketing Communications
We may send promotional messages, offers, or updates via email or SMS. You may opt out at any time using the unsubscribe option or by contacting us directly.
13. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised “Last Updated” date.
14. Grievance Redressal
For privacy-related concerns or complaints, please contact support@truehealglobal.com. Acknowledgement will be provided within 48 hours, and resolution will be aimed within 30 days.
By using this Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
